Privacy Policy

Access Markets Pty Ltd

Effective Date: 01/06/2026

Access Markets Pty Ltd respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, apply for Hire Access, request a quote, contact our team or use our online services.

By using our website or providing personal information to Access Markets, you agree to the terms of this Privacy Policy.

1. Who We Are

Access Markets provides access equipment support across Australia, including Hire Access for approved rental companies, equipment sales, servicing, repairs, inspections, recertifications, genuine parts supply and install, engine rebuilds, body repairs, resprays and fleet support.

For the purpose of this Privacy Policy, “Access Markets”, “we”, “our” or “us” refers to Access Markets Pty Ltd.

2. What Personal Information We Collect

We may collect personal information when you contact us, submit a website form, request a quote, apply for Hire Access, upload documents or communicate with our team.

The personal information we collect may include:

• Name

• Company name

• Job title or role

• Phone number

• Email address

• Business address

• Location or state

• ABN or business details

• Enquiry details

• Machine details, including make, model, serial number or equipment condition

• Photos, documents or files uploaded through our website

• Information relating to service, repair, parts, painting or hire access requests

• Login details or account access information for approved customers

• Any other information you choose to provide to us

We may also collect technical information when you use our website, such as your IP address, browser type, device information, pages visited and website interaction data.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry form

• Request a service, repair or painting quote

• Apply for Hire Access

• Contact us by phone, email or through the website

• Upload photos, documents or machine information

• Subscribe to updates or marketing communications

• Use a customer login or account area

• Interact with our website, advertising or online forms

Where possible, we collect personal information directly from you.

4. Why We Collect Personal Information

We collect personal information so we can operate our business, respond to enquiries and provide access equipment support.

We may use your personal information to:

• Respond to your enquiry

• Provide quotes, information or service support

• Assess Hire Access applications

• Manage approved customer accounts

• Provide access to customer login areas

• Arrange equipment sales, servicing, repairs, inspections, recertifications, parts supply, painting or fleet support

• Review uploaded photos, documents or machine details

• Communicate with you about your enquiry, account or service request

• Improve our website, services and customer experience

• Send relevant business updates, where permitted

• Keep records for administrative, legal and accounting purposes

• Comply with legal obligations

5. Hire Access Applications And Customer Login

Hire Access is available to approved rental companies only.

If you apply for Hire Access, we may collect additional business information to assess your eligibility, account suitability and service requirements. This may include company details, ABN, contact information, business type, equipment requirements and other information relevant to your application.

If you are approved for customer login access, we may collect and store information relating to your user account, login activity, enquiries and customer access permissions.

You are responsible for keeping your login details secure and for notifying us if you believe your account access has been compromised.

6. Uploaded Photos, Documents And Machine Information

Our website forms may allow you to upload photos, documents, machine details or other files to help us assess your enquiry.

Uploaded information may be used to:

• Review equipment condition

• Assess service, repair or painting requirements

• Provide quotes or recommendations

• Support parts enquiries

• Manage customer records

• Communicate with you about the relevant enquiry

Please do not upload sensitive personal information unless it is necessary for your enquiry.

7. Cookies, Analytics And Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and support marketing or advertising.

Cookies may collect information such as:

• Pages visited

• Time spent on the website

• Device and browser information

• Referral source

• General location data

• Website interaction data

We may use tools such as Google Analytics, Google Ads, Meta advertising tools or similar services to understand website performance and improve our marketing.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

8. Marketing Communications

We may use your contact details to send relevant updates about Access Markets services, equipment, hire access, servicing, repairs, parts, painting or business information where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will not sell your personal information to third-party marketers.

9. Disclosure Of Personal Information

We may disclose personal information where necessary to operate our business and provide our services.

This may include disclosure to:

• Employees, contractors or service providers

• Website hosting and IT providers

• Customer relationship management or enquiry management platforms

• Email and communication providers

• Payment, accounting or administration providers

• Delivery, freight or logistics providers

• Equipment, parts or service partners where required for your enquiry

• Professional advisers, including accountants, insurers or legal advisers

• Government, regulatory or law enforcement bodies where required by law

We only disclose personal information where it is reasonably necessary for the purpose it was collected, where you have consented, or where required or authorised by law.

10. Storage And Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure website systems, access controls, password protection, secure storage, staff procedures and appropriate technology safeguards.

No method of online transmission or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to provide our services, manage customer relationships, respond to enquiries, maintain business records and comply with legal, accounting or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate.

12. Accessing Or Correcting Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete.

To request access or correction, please contact us using the details below.

We may need to verify your identity before responding to your request.

13. Third-Party Websites

Our website may contain links to third-party websites or platforms.

Access Markets is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

14. Overseas Disclosure

Some of the third-party services we use, such as website hosting, analytics, email, CRM or cloud-based platforms, may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy requirements.

15. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

16. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated version will be published on our website with the revised effective date.

17. Contact Us

For privacy enquiries, access requests or complaints, please contact:

Access Markets Pty Ltd
Email: support@accessmarkets.com.au
Phone: 1300 631 610
Head Office: Heathwood, Queensland